We offer two versions, RDM and RDM +, to allow front line and high level employees the ability to interact with CPE’s.
RDM is designed for the frontline CSR. By accessing the support GUI, the CSR has the ability to interact with the CPE on a single device basis. By gaining the ability to view real time performance metrics, re-set passwords, and enable advanced services, the CSR is truly empowered to increase the quality of experience for the Subscriber.
RDM +, an enhanced version of RDM, provides a more detailed view and control into historical performance metrics, interaction parameters, reports, and configurable analysis. Coupling these features with the ability to enact mass device operations, RDM+ makes the most of your high level employees’ time and efforts.
- Monitoring and performance management
- Mass-device operations
- Proactive assurance and response
- Informed escalation
- Empowering the CSR
- Increasing Visibility
- Increased QoS (Quality of Service)
- Increased QoE (Quality of Experience
- Complete control of the Service Delivery Lifecycle